Shipping and returns.

Try your first order for 30 days. If you do not love it, write to us within 30 days of delivery and we will refund the price of one item.

It covers your first order, one time per customer and per household, and one item in that order: the one you opened and did not like. If you are new, start with one box.

We refund what you paid for that item. Shipping and discounts are not refunded.

You do not send anything back. Coffee and tea are food, so we cannot take them back, even unopened.

To ask, email support@lumessa.co with your order number and a line about what you did not like. Refunds go to your original payment method within 5 business days.

We may offer a different coffee to try instead, and the choice is always yours. We may decline requests that look like abuse or resale.

If your order arrives damaged, is not what you ordered, or does not arrive, email support@lumessa.co with a photo within 14 days of delivery, or within 14 days of the expected delivery date.

We will send it again or refund it in full, shipping included. This applies to every order, not only the first.

Shipping is a flat $4.95 on every order, however many items are in it.

We ship to the lower 48 United States. Orders are packed within 5 business days and then take 2 to 4 business days in the mail.

You get a tracking link by email when your order ships.