Questions, answered
Everything you might want to know before, during, or after your order. If your question is not here, write to us at support@lumessa.co.
Shipping
How much is shipping?
Shipping is free on every US order. No minimums, no codes.
How long does delivery take?
Most orders arrive within 5 to 8 days. Our microcurrent device typically arrives sooner, within 3 to 7 days. You will receive a tracking link by email as soon as your order ships.
Do you ship outside the United States?
Not yet. We currently ship to US addresses only.
Returns and our guarantee
What is your return policy?
Every device is covered by a 30-day money-back guarantee. If it is not right for you, email support@lumessa.co within 30 days of delivery and we will walk you through a simple return.
What if I have already used the device?
That is what the 30 days are for. Build it into your ritual, give it a real try, and if it is not for you, you can still return it.
How long do refunds take?
Refunds go back to your original payment method once your return is received. Depending on your bank, it may take a few business days to appear.
Warranty
What does the warranty cover?
Every Lumessa device includes a 30-day guarantee covering defects in materials and workmanship. If your device stops working as it should within the first year, email support@lumessa.co with your order number and we will repair or replace it.
What is not covered?
Normal cosmetic wear and accidental damage are not covered.
Payments
Which payment methods do you accept?
Checkout is secure and accepts major credit and debit cards, along with Shop Pay.
Can I pay in installments?
Yes. Shop Pay installments let you split eligible purchases into smaller payments. Options and terms are shown at checkout.
Contact
How do I reach you?
Email support@lumessa.co. We answer every message within one business day, Monday through Friday.