We are here
Questions about an order, a device, or your ritual — write to us. A real person reads every message.
Email: support@lumessa.co
We reply within one business day, Monday through Friday. Messages sent over the weekend are answered first thing Monday.
Help us help you faster
- Include your order number if your question is about an order.
- Tell us which device you are asking about.
- For warranty questions, a photo or short video of the issue speeds things along.
Before you write
You may find your answer even faster on our FAQ or Shipping and Returns pages. Shipping timelines, our 30-day money-back guarantee, and the 30-day guarantee are all covered there.